Legal Terms and Conditions

Welcome to the Internet Site of Enna, Inc. This Internet Site comprises various Web pages and is owned and operated by Enna Inc. or its subsidiaries and affiliates (collectively referred to herein as "ENNA" ). PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS INTERNET SITE since both use of this Internet Site as well as all sale of products and services offered on this Internet Site are subject to the legal terms and conditions outlined below (collectively, the "Terms and Conditions").

Your use of this Internet Site in any manner, including browsing, activating an account with us or making a purchase, constitutes your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them. ENNA reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we urge you to read them carefully each time you use this Internet Site.

PERSONAL AND NON-COMMERCIAL USE LIMITATION
You may copy electronically or print hard copies of any of the Web pages from this Internet Site provided that such copying or printing is for your personal non-commercial and lawful use, and provided that such copies clearly display the copyright, trademark and any other proprietary notices of ENNA. Except when the express written authorization of ENNA is granted, you may not copy, transmit, distribute, display, perform, reproduce, publish, transfer, or create derivative works of any of the Web pages and information (including any portion of them) which is obtained from this Internet Site. ENNA reserves complete title and full intellectual property rights in any material that you may copy electronically or print from this Internet Site.

LINKS TO OTHER INTERNET SITES ARE NOT ENDORSEMENT
This Internet Site may contain links to other Internet Sites which are provided to you for your convenience. Please note that the provision of any links to other Internet Sites does not constitute an endorsement by ENNA of such linked Internet Sites. All such other Internet Sites are wholly independent from this Internet Site and from ENNA and ENNA has no control or power over such other Internet Sites including their content. If you visit any of the linked Internet Sites, we urge you to review their respective terms and conditions of use as well as their policies on privacy and security.

PROHIBITED OR UNLAWFUL USE
You warrant to ENNA that you will not use this Internet Site for any purpose that is either unlawful or prohibited by the Terms and Conditions. You agree not to use this Internet Site in any manner which could cause it to be disabled, damaged, overloaded, or impaired or interfere with any other person's use and enjoyment of this Internet Site. You may not misrepresent your identity or location as a user and you may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this Internet Site.

PROPRIETARY RIGHTS
"enna.com", ENNA logos and trademarks, as well as certain other names, words, logos, slogans, images, marks, trade names, and trademarks used on this Internet Site, are the properties of their respective owners. You may not use, reproduce, copy or manipulate any such logos, trademarks, slogans, images, marks, or trade names in any manner without the prior written consent of the owner.
All content of this Internet Site, including all information, design, images, sound, photographs, video, illustrations, links to other Internet Sites, icons, graphics, headers, text, data and software (collectively, "Content") and the presentation, arrangement, coordination, enhancement and selection of such Content are subject to intellectual property rights, including copyright, trademark, or other proprietary rights or licenses held by ENNA or a ENNA affiliate or by third parties who have licensed their rights to ENNA. All such rights are expressly reserved.

DISCLAIMER
PLEASE NOTE THAT ALL CONTENT ON THIS INTERNET SITE IS PROVIDED ON A "AS IS" AND "AS AVAILABLE" BASIS. ENNA DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF ENNA, WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS INTERNET SITE OR ANY OTHER INTERNET SITE LINKED TO THIS INTERNET SITE AND ANY CONTENT ON THIS INTERNET SITE OR ANY OTHER INTERNET SITE LINKED TO THIS INTERNET SITE, INCLUDING, BUT NOT LIMITED TO, ANY: IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; IMPLIED WARRANTY OF NON-INFRINGEMENT; AND CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT ENNA DOES NOT REPRESENT OR WARRANT THAT THIS INTERNET SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS INTERNET SITE OR THE SERVER THAT MAKES THIS INTERNET SITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
ENNA DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS INTERNET SITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS INTERNET SITE. ENNA DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF CANADA.

USE OF CUSTOMER NAME AND LOGO
Customer acknowledges that Enna may use from time to time the name and logo of the customer who purchases Enna’s products. Enna specifically is granted the right to use the customer’s company name and logo in connection with the limited campaign of the customer’s purchase of Enna’s products:

1. In combination with a ‘Logo scroll’ on Enna’s website to inform customers of Enna’s customer base:

i. The logo scroll will not inform customers of what product(s) the customer purchased other than in ‘general’ the customer has purchased Enna product(s).

2. As part of a customer montage (collection of customer logos).

If your organization would prefer Enna not to use the logo in this limited manner please inform us via email at admin@enna.com and we will ensure that your logo will not be used. You may also write us formally at: Enna Inc., 1756 Waterdown Rd, Burlington, Ontario L7P 5A1, Canada. Attn: Logo Limited Campaign.

LIMITATION OF LIABILITY
IN NO EVENT SHALL ENNA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS INTERNET SITE OR ANY CONTENT ON THIS INTERNET SITE EVEN IF ENNA OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS INTERNET SITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS INTERNET SITE. IF ANY PORTION OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN ENNA TOTAL LIABILITY TO YOU SHALL IN NO EVENT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, IN WHICH CASE THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

ONLINE SHOPPING
In order to purchase through this Internet Site you have to be 18 years old or older and you agree to pay for all charges noted on this Internet Site as payable by you. All prices listed on this Internet Site are in US dollars and all charges will be processed in US dollars. Furthermore, any product ordered or purchased from this Internet Site may only be ordered or purchased for non-commercial and lawful purposes and any other use is not permitted. ENNA reserves the right to limit the quantities of certain products, which you can purchase through the facilities of this Internet Site.

NO ADVICE OR SOLICITATION
THE WEB SITE IS FOR CONVENIENCE AND INFORMATIONAL PURPOSES ONLY. THE WEB SITE IS NOT INTENDED TO BE A COMPREHENSIVE OR DETAILED STATEMENT CONCERNING THE MATTERS ADDRESSED; ADVICE OR RECOMMENDATIONS; OR AN OFFER TO SELL OR BUY ANY PRODUCT OR SERVICE. YOU SHOULD SEEK PROFESSIONAL ADVICE AND RECOMMENDATIONS BEFORE ACTING OR OMITTING TO ACT BASED UPON ANY INFORMATION PROVIDED ON OR THOUGH THE WEB SITE.

LINKING AND FRAMING THE WEB SITE
Links to the Web Site without the express written permission of Enna are strictly prohibited. To request permission to link to the Web Site, please contact webmaster@enna.com. ENNA reserves the right to cancel and revoke any permission it may give to link to the Web Site at any time, for any reason, without any notice, and without any liability to you or any other person. The framing of the Web Site or any of its content in any form and by any method is strictly prohibited.

"Errors, Inaccuracies or Omissions"
ENNA makes every effort to ensure that the Content on this Internet Site is complete and current. However, ENNA does not guarantee that the information contained on this Internet Site will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. ENNA reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, ENNA reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, ENNA shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to ENNA. Please also see our Returns Policy.

"Colors"
Please note that although ENNA attempts to display the colors of the product shown on this Internet Site as accurately as possible, we cannot guarantee that the color you see matches the product color, as the display of color depends, in part, upon the type of computer monitor used by you.

"Delivery"
If shipping or delivery services are made available by ENNA, ENNA will endeavor to ship or deliver any ordered product as quickly as possible and within any time periods indicated. However, you acknowledge and agree that ENNA will not be held responsible for any delays in shipping or delivery. Where delivery is delayed, ENNA will notify you as soon as possible.

ENTIRE AGREEMENT
These Terms and Conditions, together with the Pricing Policy, Returns Policy as well as the Security and Privacy sections of this Internet Site, constitute the entire agreement between ENNA and you regarding the subject matter of this agreement, and supersede all prior or contemporaneous communications, whether electronic, oral or written between ENNA and you with respect to such subject matter. In the event of a conflict between these Terms and Conditions and the Pricing Policy or Returns Policy, these Terms and Conditions shall prevail.

SEVERABILITY
These Terms and Conditions shall be deemed severable. In the event that any provision of the Terms and Conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

GOVERNING LAW
The Terms and Conditions as well as the use of this Internet Site, including any order or purchase made through this Internet Site shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.



Enna Store Policies

Online purchasing is available to all US, Canadian, U.K. and European based customers. For orders requested from overseas customers we reserve the right to disallow certain countries or situations on a case-by-case basis. You must be at least 18 years old to have our permission to use this site.


Pricing
ENNA reserves the right to make adjustments in pricing, shipping charges as well as product availability due to errors in printing. ENNA is not responsible for typographical errors in pricing or product specification inaccuracies in our web site. Prices are subject to change without notice. We always strive to keep info and pricing as accurate as possible.


Sales Tax
ENNA charges sales tax for products ordered on this internet site based location to which the order is being shipped. ENNA collects sales tax for orders being shipped in Washington State.

Although there is no tax on orders sent overseas or other areas in the US. Please contact your local tax authorities for more information.

Returns
All goods may be returned for exchange within 10 business days of receipt and must have the shipping pre-paid to our US company address: ENNA, 1602 Carolina St. Unit B3, Bellingham, WA, 98229, USA . Returned goods must be post dated within 10 days of customer receipt. All goods being returned must be returned in their original packaging undamaged and unused in saleable condition. We will refund the purchase price of your order less the shipping cost and a 10% restocking fee; however, justifiable returns will include your shipping refunded. All returns must include a return code authorized by ENNA. Contact us at sales@enna.com for authorization briefly explaining your reasons for returning the product.
All returns should be clearly labeled "Returns" to avoid paying duty on goods passing over the border. All shipping charges should be prepaid.

  1. Put the returnable item(s) and a copy of the original Packing Slip (with a Reason for Return Service letter completed) in the original shipment packaging. Please include all product-packing materials.
  2. Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the United States address provided. You may wish to insure your package for the full replacement value with your chosen carrier.
  3. Once received at our returns facility and processed, we will credit your card and you should see the updated return on your statement at the next available statement cycle.


Order Confirmation
We will send you an order confirmation via email within several minutes of placing your order. A shipping confirmation should follow via email within 1-2 business days of placing your order. Most products are in stock and will ship within the 1-2 business day policy. Shortages of some products and special orders may increase delivery time.


Shipping Destinations & Delivery

We only ship to the address of record provided with your credit card info. We verify all addresses and card info prior to shipping.
Depending on the destination we will ship via Canada Post Expedited Parcel Post, UPS ground delivery or FedEx. Each of these services delivers directly to your door! If you are not at home when they arrive, each service provider will leave a delivery card which will outline where and when you can pick up your shipment. For most delivery's you will be required to sign for receipt. Should you require faster service please let us know and we will gladly ship via Express Post or Priority courier.

**Please Note:
The shipping and handling charges for sending oversized items may require additional fees. Also note additional shipping charges may apply to remote locations. You will be advised of any charges when you order.

What exchange rate is applied to my orders?

Current US exchange rates are applied to your order the day your items are shipped. Please contact us to get approximate pricing in any other than US currency.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. Within ENNA, your information is kept on password protected, limited access servers. Wherever possible and applicable, enna servers reside behind a corporate firewall that maintains controls on access to the system from both our internal network and the Internet. ENNA is TrustWave TM certified for secure online transactions.

 
 
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