Process improvement program makes use of diverse platforms and technologies

Genpact, a global business process management service, and energy and tech consultant Johnson Controls have partnered to create materials for driving organizational development and sustainability. The agreement will help Genpact streamline processes and develop learning solutions for a wide swath of employee specialties, such as service technicians, field engineers, sales, technical instructors, legal teams, human

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Employee recognition is key to boosting performance

A new report from Achievers, the developer of employee rewards and recognition software, suggests employers that fail to recognize the achievements of their workers may hinder retention and engagement efforts that enable companies to be more successful. The report, called “The State of Employee Recognition in 2012,” indicates that organizations with recognition programs that bolster

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Installing employee empowerment from the top

Employee empowerment is an odd phrase in that while it suggests giving frontline workers more freedom and ownership over their jobs, it can only come about if it's supported by upper management. It's about executives and business leaders trusting their employees enough to let them take control of their work. Thus, in order for workers

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