Hierarchies are ingrained in the western way of thinking. Dating back to ancient civilizations, entire countries were ruled by all-knowing monarchs, with different levels of leadership falling beneath them. Whatever these people in power said was the truth became law. Traditional business structures aren’t much different. Many Western entrepreneurs and business owners take pride in
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Adapting to Customer Demand In Lean, we talk a lot about meeting customer demand. Often, the conversation turns to cycle time, takt time, and how to meet demand just-in-time. Yet, there is another factor of customer demand that people often ignore in this process: What does the customer actually want? You may have an established
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The People Who Would Develop Modern Management and Industry We tend to think of famous historical figures frozen in time. Usually, a few portraits come to define them in the public consciousness. Many of the process improvement pioneers who inspired modern management practices are remembered with gray hair and distinguished faces. It’s easy to forget
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