Sales & Support # +1 360-306-5369 (USA)

Customer Service


Enna's mission is to fundamentally improve industry by exposing organizations to the very best applications of Lean Leadership executions.

Here at Enna we pride ourselves on our competitive prices. We are dedicated to bringing you the best deals possible on all our products and shipping expenses.

Our pricing is updated constantly to ensure you get the lowest price available. More than that, Enna is committed to showing you the ‘honest price’ on our website – which is why we never lead in with phony prices.

When you order with us, we want you to get exactly what you want – at the best possible value.

How can I pay for my Enna purchase?

  • Visa

  • MasterCard

  • Discover Network

  • American Express

  • Purchase Orders:  Download Enna’s Purchase Order form

  • Wire transfer / TT Transfer

  • Pre-paid Company Check, Cashier’s Check or Money Order (Note: All Prepaid Orders, including Cashier’s Checks, take longer to process because they must first be cleared with the bank)

    Note – For International customers, we require payment prior to release of shipment.

Our RMA Process – Four Easy Steps

1. Create an RMA for your item

Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can create an RMA online, or request one from Customer Service.

2. Send the product to Enna

  • Once your RMA is issued, you can ship the return to Enna.

  • We recommend using a courier who provides package tracking and basic insurance coverage.

Box up the item you’re returning and send it to:

Enna Returns
ATTN: [Your RMA Number]
1602 Carolina St., Unit B3
Bellingham, WA 98229
USA

3. Your RMA is Received and Approved

  • You’ll receive an email once your shipment is received at our RMA facility.

  • You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.

4. RMA Resolution

  • If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Enna order.

  • If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method approximately 3-5 business days of approval. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.

  • The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).

Our primary method of shipping is via UPS. If you have an account with UPS, or with a different shipper, you may provide Enna with your account number and we will arrange a pick up to fulfill your order.

Delivery Time, We keep you informed:

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has been prepared and ships you will receive a Shipment Notification email with carrier and tracking information.
You can visit online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.

Shipping methods:

Enna offers a variety of shipping methods to meet your needs:

(USA)

Ground Shipping — Delivers within 6 business days after shipping.
2 Day Shipping — Delivers within 2 business days after shipping.
Next Business Day — Delivers within 1 business day after shipping.

(Canada/Mexico)

Standard
Expedited

(International /All other Countries)

Priority Mail International / Express Mail International

*Be advised international tracking information after the package leaves customs is unavailable for Priority Mail International

Shipping costs:

Shipping costs are calculated and displayed before you complete your order on the Enna Online Store. You can also see shipping costs on the Order Acknowledgment email and online Order Status. If you order multiple items you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier’s name and tracking information, if available. Shipping fees for the entire order will be charged when your first item is shipped.

*Problems With Your Shipment:

Shipping refunds:

If you paid for expedited shipping and did not receive your package on time, please call Enna Customer Service at 866-249-7348.

Incorrect or damaged items:

If you received the wrong product or it was damaged during shipping, please call Enna Customer Service at 866-249-7348.

General


Why should I purchase Enna products?

We use our knowledge and imagination to translate lean concepts into products that meet a range of your needs. Our commitment to innovation and research has helped more than 10,000 businesses around the world.

Not satisfied with the training materials that were currently in the marketplace, we at Enna began, and continue, to develop high quality training modules that can be utilized within any industry. With our library of over 1000 training modules, each with varying depths of knowledge, there is something for every stage of your Lean implementation. Whether it is for personal enlightenment, company training, or assets to help you achieve a physical change that will help to alter and sustain a creative company culture, our products have the staying power you need.

Many of our training modules and materials have been designed for our Branches – to help our franchisees to learn, instruct, and provide a foundation from where they can grow. We are constantly working with industry leaders, branch owners, and our customers around the world to develop the materials that matter the most to you.

I'm new to Lean, 5S, and Enna, where should I start?

Our solution packages represent the culmination of the company’s experience and research into the methods of process improvement and their application in improving organizations. If you want to start in  a cheap way, you can look into one of Enna’s inspirational teachers books; Fundamental Principles of Lean Manufacturing by Shigeo Shingo. Or if you want to jump right into it you can order a set of our organizational red tags.

If you want to talk to an expert at Enna to make the right choices,  please contact us via email, phone, or support center

I understand the cost of my Lean plan but what am I looking at for upkeep?

Obviously this depends on what you’re implementing and your business size. But keep in mind Enna offers the best possible deals on replenishing and supporting your ongoing 5S programs with competitively priced and extremely accessible refill packs.

How long has Enna been in business?

Enna has been in business since 2005.

You can read Enna’s story in “About Us” page here:

What should I do if notice I made a mistake after submitting my online order?

Call us as soon as possible at +1 360-306-5369 or email orders@enna.com

How to Order


Do you accept a Purchase Order ( PO ) so we can order Enna products online?

Yes, Enna accepts company purchase orders.

You can check out from enna.com with a Purchase Order option: or

you can email your purchase order to: orders@enna.com.

::Download PO Form::

How do I place an order for Enna products?

Enna products can be purchased online at enna.com, by phone +1 360-306-5369, by fax +1 360-547-6504, or contact us via our support center or email support@enna.com

How can I obtain a price, stock or shipping quote from Enna?

Quotes can be obtained at enna.com, by phone +1 360-306-5369, by fax +1 360-547-6504, or submit a ticket, Contact.

What happens when an item is out-of-stock?

Should you order an item that is currently out of stock you will receive an email with that information within a business day. **Note – We most likely  have your item en route to our shipping facility already and will be able to process your order as soon as it arrives. We will contact and let you know if there is any lead time between facilities.

What payment methods does Enna accept?

Enna accepts company checks, wire transfers, and all major credit cards (Visa, MasterCard, American Express, and Discover).

Will Enna special order or create custom merchandise that is not currently listed on the website?

Yes, please contact us and we will get as much detail as possible and provide you with a quote for custom materials.

Does Enna offer discounts for large purchases?

Yes, Enna offers discounts for large orders. Please contact our Customer Service Department at +1 360-306-5369

How do I check the status of an order?

You will receive a confirmation e-mail with your tracking number.  As well, you can login to your account online and check the status 24 hours a day/ 365 days a year.

Products


I just received my Enna order. Why does Enna use Rapid Fill® Bags rather than Styrofoam peanuts or a large amount of bubble wrap?

Enna values our environment, therefore we are committed to using air cushions that are 100% recyclable and far less destructive to the environment than Styrofoam peanuts.

Can I customize certain aspects of solution packages?

Yes, include what you are looking to change in your order online or on the phone.

Do you carry products in languages other than English?

Yes, We carry most everything also in Spanish. Also we carry some select French posters.

Do you have audio book versions of your literature?

At the current time just one, 100% Leadership. If demand increases we will publish more.

Shipping


If I place an order today, when will my order ship?

At Enna we aim to ship your order either the day received, or the following business day depending upon availability. Orders received after 2pm PST will be shipped the following business day.

Does Enna keep its products in-stock and immediately available for delivery?

Yes, Enna keeps most items in stock and ready for delivery. However, signs, customized products and large Participant Workbook orders (>100) do require a short lead time for fulfillment. Please contact customer service for lead-times.

Does Enna ship outside of the US and Canada ?

Yes, Enna ships around the world and has distributors set up in different regions in order to reduce shipping times.

What does shipping cost?

Enna strives to ensure that shipping rates are economical and competitive. Shipping costs depend on shipping method selected and products ordered. We have several options available to our customers:

  • For U.S. orders Enna offers Next Day, Next Day Saver, Two Day, Three Day and Ground service.
  • For Canadian orders Enna offers UPS Standard and Global Express Mail.
  • For International orders outside of the U.S. & Canada , Enna offers USPS Global Express Mail (EMS) and Airmail Parcel Post

 

Does Enna accept returns?

Yes, Enna accepts returns of unused, saleable products that have been ordered no longer than 15 days prior. We will refund the cost of your order minus the shipping and a small restocking fee. For a full description please go to our Returns Page.

Can I ship my order to a PO Box?

USPS options will ship to a PO Box, however FedEx and UPS will not.

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