Improving the ‘gray areas’ in healthcare organizations

Healthcare organizations are complex, with a variety of staff who each have their own goals and responsibilities. Doctors treat patients, nurse staff conduct preliminary readings on these individuals, front office clerks greet patients and help them set up subsequent appointments, etc. – each role is unique in that it plays a very specific part in the overall healthcare machine.

However, where many of these organizations lose steam is the synergy of these departments. Because everyone has such a specialized role, there is frequently very little attention paid to how their tasks work in conjunction with those of other staff. Because of this, many healthcare organizations lose some efficiency in the “gray areas” where the tasks of two individuals meet.

For example, Becker's Hospital Review recently noted an instance involving claims departments. Using Lean healthcare philosophies and bundling all the people involved with claims into one department, the company was able to achieve a double-digit improvement in productivity.

The Kaizen mindset revolves around eliminating needless tasks and streamlining obtuse ones, so healthcare organizations should look into integrating Lean healthcare when possible. Companies such as Enna can provide the tools and knowledge businesses need to make this transformation.