Enna Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

: To personalize your experience

(your information helps us to better respond to your individual needs)

: To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

: To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

: To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

: To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on September 4, 2012

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Sales & Support # +1 360-306-5369 (USA)

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Shipping & Delivery

Our primary method of shipping is via UPS. If you have an account with UPS, or with a different shipper, you may provide Enna with your account number and we will arrange a pick up to fulfill your order.

Delivery Time

We keep you informed

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has been prepared and ships you will receive a Shipment Notification email with carrier and tracking information.

You can visit online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.

Shipping methods

Enna offers a variety of shipping methods to meet your needs:

USA
- Ground Shipping — Delivers within 6 business days after shipping.
- 2 Day Shipping — Delivers within 2 business days after shipping.
- Next Business Day — Delivers within 1 business day after shipping.
Canada/Mexico
- Standard
  - Expedited
International (All other Countries)
- Priority Mail International
  - Be advised international tracking information after the package leaves customs is unavailable for Priority Mail International
- Express Mail International

Shipping costs

Shipping costs are calculated and displayed before you complete your order on the Enna Online Store. You can also see shipping costs on the Order Acknowledgment email and online Order Status. If you order multiple items you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier’s name and tracking information, if available. Shipping fees for the entire order will be charged when your first item is shipped.

Problems With Your Shipment

Shipping refunds
If you paid for expedited shipping and did not receive your package on time, please call Enna Customer Service at 866-249-7348.

Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please call Enna Customer Service at 866-249-7348.

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